◦ If the order of the item(s) that you want to cancel has not been shipped yet, you can raise your cancellation request.
◦ Once submitted, your item(s) will be cancelled and your refund will be processed.
◦ If the order has already been processed cancellation cannot be done.
◦ We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact.Returns, Replacements and Refunds
◦ In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
◦ For payments done through credit/debit cards or net banking, the refund will be initiated to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 5 business days for the amount to reflect in your account.
◦ Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
◦ Incase of damaged or defective or wrong product you can send an email with pictures of the product to our customer support team at support@toor.com to request for a replacement or cancellation and refund along with your order ID details. Or call us on 8787642838 (Monday To Saturday, 9AM to 6PM)
◦ Once your request is received, based on the outcome of the return raised, we will pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact.
◦ If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.Returns will not be accepted under the following conditions:
• Product is damaged due to misuse/overuse
• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
• Serial Number is tampered with.
• Defective products that are not covered under Seller/Manufacturer’s warranty
• Product is used or altered
• For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner.